We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdraw in accordance with our banking and security procedures.
Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.
Withdrawals are automatically credited back to any method(s) that you have used to deposit, up to the amount deposited, and are applied to your oldest deposit first and your most recent deposit last, in the following order:
We apologize if our withdrawal policy seems restrictive. This is a regulatory requirement and is designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
Any amount withdraw in excess of your previous deposits with any of the above payment methods can be withdrawn to the method of your choice. See the Real Money page for details of all the options available to you.
To make a withdrawal request, login to your Stars Account and visit the Cashier. Next, select the 'Withdraw' button. Input the amount you'd like to withdraw and choose 'Submit'.
The following screen will display how your withdrawal will be processed, including any automatic withdrawals where applicable. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of us.
Review the information on this screen carefully before you complete your withdrawal request.
Automatic withdrawals processed to Instant eChecks are processed immediately. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Instant eCheck withdrawals above the total amount deposited will be sent for processing within 72 hours. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement. Skrill and PayPal withdrawals above the total amount deposited will be sent for processing within 72 hours. Once processed, your withdrawal will appear on your Skrill or PayPal account within a few minutes.
An email notification will be sent to you confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a withdrawal to confirm how your funds were processed.
In special cases, additional information may be required for a withdrawal to be processed. From time to time it may also be necessary to withhold player withdrawals until the completion of game play or fraud reviews, which are routinely carried out in order to ensure the integrity of our games.
You can also login to your account through our website. From the ‘Account’ menu, you can visit the Cashier and withdrawal.