My withdrawal was declined

Payment method is temporarily or permanently blocked:

Reach out to the payment method provider and confirm the status of your card or wallet. In the meantime, you can request a new withdrawal with any other methods available via the Cashier.

Gambling transactions aren't allowed on the payment method:

Reach out to the payment method provider and confirm the status of your card or wallet. In the meantime, you can request a new withdrawal with any other methods available via the Cashier.

Incorrect information provided:

Double-check the details you've entered and try again.

Expired card:

Make sure your card isn't expired or won't expire this month. In the meantime, you can request a new withdrawal with any other methods available via the Cashier.

A technical error:

If our payment processor rejected your withdrawal because of an error, please submit your request again. Usually, those errors are temporary and shouldn't affect your future requests.

Another transaction is being processed:

If you've made a withdrawal recently, you'll need to wait for it to be processed before requesting a new request.

Timed-out:

Refresh the page and try to make the withdrawal again. If you've completed the transaction and then it timed out, your request was submitted. We'll send you a confirmation email once we process your withdrawal.

If these tips didn't help and you're still having issues when withdrawing, or if you have any other questions, just let us know by reaching out via our live assistance.